Do you know your Rights as Airline Passenger? Do you travel frequently with Airline? Here are the Brief details for your help.
The now world-famous case of a man being dragged off a United Airlines flight seems to beg the question. Just what are my rights as a passenger?
Footage taken on-board a United Airlines flight from Chicago show a bloodied David Dao. Who is an American doctor, forcibly drag off the plane by airport security?
His abrupt removal was to make way for four United crew members who the airline said “needed” to be on the flight.
While the video might shock many who are surprise just how far an airline can go to bump a passenger off a flight. Industry experts gave their point that it’s well within the airline’s rights.
The global trade body of airlines, the International Air Transport Association (IATA) says on one its website. Its mention that a “seat will not be available on a flight even if you have a confirm reservation.”
While laws in each country vary, the IATA notes, “in most circumstances, if you are, deny boarding involuntarily, you are entitle to compensation.”
At time, the airline must “solicit volunteers” in other words, ask for a show of hands from passengers who don’t mind being delay.
As every traveler knows, to buy a ticket, get through multiple airport checkpoints. And then finally get on the plane is a complicated process.
Upon buying a ticket, airlines nearly always issue a list of terms. And conditions generally refer to as the “conditions of carriage.”
In the UAE, all major carriers Emirates airline, Etihad airline, Flydubai, and Air Arabia- are among the IATA’s 274-member roster. It means that their conditions of carriage rules are almost same.
Emirate’s own condition of carriage notes “[in case of overbooking] the airline will deny boarding to other persons. Because every airline has its own boarding priority.”
“With few exceptions, persons denied boarding involuntarily are entitled to compensation.”
A matter of discretion for Airline Passenger
Etihad’s conditions of carriage, meanwhile, contain no less than 21 terms. Under which you and your baggage will be allow to fly under the “reasonable exercise of our discretion.”
Some carriers have a very wide spectrum of discretion. Late last month, United Airlines the same carrier that had the passenger forcibly remove this week. Denied boarding to two girls who were wearing leggings.
The reason the airline gave to block the girls from their flight from Denver to Minneapolis was that the two girls were not “properly clothes.”
With in 28 member states of the European Union for the flights departing, arriving or travelling. If plane is full and if passengers are denied boarding because of overbooking flights are deserve to cash all flight amount.
The level of compensation depends on flight distance from Dh970 for shorter distances, all the way up to Dh2,330.
Additionally, travelers who are victims of either overbooking or cancellations are also entitling to meals . And refreshments, hotel accommodation, transport, and free phone calls or emails, depending on the length of time delay.
A question of priorities for Airline Passenger
“They all basically cover themselves for unforeseen circumstances that might, otherwise, oblige them to pay huge sums for breach of contract,” Rivers told Gulf News.
“Most passengers really aware of this as it’s buried in the small print. But the scope of the get-out clauses is massive”.
There’s no guarantee, for example, that you will actually travel on the flight number stated in your ticket, he said. This is because airlines know that making such a guarantee would leave them heavily expose to compensation payouts. In the event of adverse weather or other disruptive events.
However, in the case of United Airlines, an attempt to fix an overbooks flight played out disastrously for all involved, the analyst said.
“In United’s case, it is stupid attempt to priorities to consider their staff over serving their customers.”
So what can passengers do to ensure their rights? “In essence, do your research beforehand, Rivers said.
“The best advice I can give is don’t trust the airline to do the right thing – Google your rights and if necessary seek assistance in filing a claim.”
An unlikely comparison: flying and fruit shopping
IATA, a global airline trade body with 274 carriers, asks people to think of their rights. All passengers must consider this as if they were buying Fruits from the shop.
“Imagine the stores guarantee the freshness of the fruit for 5 days after purchase. And if not, pay a fine or compensation to consumers (as airlines have to pay fines today),” the text of an IATA document reads.
If supermarkets regulate like airlines are in the United States alone. They would have to shell out US$5,000 for every avocado that spoils within 5 days, the document states.
Following the analogy forward, the IATA believes that airlines have a raw deal threaten by authorities all-to-willing to fine airlines that do not run smoothly.
And the airlines have no choice other than to pass on the costs to passengers, according to the trade body.